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Keyword: service quality

Royal Mail Fined £21m for Delivery Failures

Royal Mail has been fined £21 million by Ofcom for failing to meet its delivery targets during 2022-2023. The investigation revealed significant shortcomings in first and second-class mail delivery performance, impactin…

Amazon Layoffs: Impact Analysis

Amazon is reportedly planning significant layoffs, potentially impacting up to 15% of its HR staff and other divisions. This analysis explores the potential ramifications of these cuts on the company's operations and th…